Hi!, What can we do for you?

Track my Order

Where is it? Click to see.

File a claim

Came damaged or broken?

Send Us a Message

We reply fast. Usually same day.

Or check out the most popular questions and answers below...

Common Questions
How can i find my order?

An order should take between 2 to 5 days to arrive depending on the destination. You can check your order status on our tracking portal using your email and order number or your tracking number.

If you still can´t find your order, please contact us by clicking here and we will be very happy to help. 

 

Do you accept returns?

We do accept returns, exchanges and refunds.

In every case, you must file a claim within 30 days of delivery date. To file a claim click here. To read our complete returns policy, click here.

We do not accept returns of perishable items, sanitary goods and other personal items,except on particular cases such as:

  • Product was overdued
  • Product came broken
  • You recieved another product.
Where do you ship to?

We ship through all US territory but some locations like Alaska, Hawaii or Puerto Rico may incurr on extra costs and take longer.

We ship on a daily basis so normally your order will take no more than 1 business day to ship.

We do not Ship to PO Boxes by default but you can send us a message with the details of your claim and we can check the viability and proceed in case it is duable.

Order related
How can i find my order?

An order should take between 2 to 5 days to arrive depending on the destination. You can check your order status on our tracking portal using your email and order number or your tracking number.

If you still can´t find your order, please contact us by clicking here and we will be very happy to help. 

 

Can i change my shipping address after i placed my order?

Yes you can, you can cancel or edit your order in anyway before it has shipped. To edit or cancel an order you can do as follows:

  • Go yo your accont, find your order and click on "edit" or "cancel".
  • If you don´t have an account, you can find the order confirmation mail you recieved, click on the link and from the confirmation page click on "edit" or "cancel".

Please note that we are very commited to pack and send your order as fast as we can so you don´t have too much time to cancel or edit your order.

About Shipping
How do you ship orders?

Our shipping method is simple. We use USPS, UPS, FEDEX and DHL to ship orders. In each case, we will use the most cost-effective courier. The criteria to choose courier is basically the delivery address provided. The Shipping cost for the customer is the same, regardless of the chosen courier.

 

 

How much does shipping cost?

We basically have two different Shipping Options:

  • Free Shipping: On Eligible Products: All accross our catalogue, you will find more than 20.000 products that have Free Shipping. You will be able to recognize them by checking this image  after the products price.

 

  • Free Shipping Based On Total Cart Value: When you add products to your cart that don't have Free Shipping, you do anyway have the option to get Free Shipping if your cart value is $59 and up

     

  • Paid Shipping: When selecting products that don't have Free Shipping, you will have to pay for Shipping based on the total weight of your order. We use a very simple Shipping formula:

            

 

Where do you ship to?

We ship to all US territory but some locations like Alaska, Hawaii or Puerto Rico may incurr on extra costs and take longer.

We ship on a daily basis so normally your order will take no more than 1 business day to be fulfilled.

We do not Ship to PO Boxes by default but you can send us a message with the details of your claim and we can check the viability and proceed in case it is duable.

What are the transit times for the different country regions?

Ok so... we ship from 4 different warehouses that are strategically located on West and East side to deliver orders in the minimum time possible. On average, your order should not take more than 3 days to arrive but could take longer depending on inventory availability and final destination.

Here are estimated UPS transit times (main shipper)  from the different locations: